- Customer calls the PCprotectTM 24/7/365 in-house Claims Center
- Representative verifies customer, validates item and collects service fee
- Representative asks troubleshooting questions and attempts to resolve problem.
- If phone resolution is unsuccessful, an in-home appointment will be scheduled and a repair technician will be dispatched
- Repair will be completed on site.
- Customer calls the PCprotectTM 24/7/365 Claims Center
- Representative verifies customer, validates item and collects service fee
- Representative asks troubleshooting questions and attampts to resolve problem.
- If phone resolution is unsuccessful, customer will be furnished a shipping box and instructions and will be advised to send the computer to the appropriate repair depot
- Repairs will be completed by a skilled repair specialist within 5 business days of receipt and returned to customer via 2 day shipping
